Best Practice Guides

Some Top Tips For Working From Home!

Many employees will now be working from home for the first time so here are some tips for helping you adjust to this style of working. Just click on each image and browse through them!

COVID-19 Guide for Call Centre & Department Workers

Essential advice and guidance for those working in departments or call centres. Just click on each image and browse through them!

Notice to Branch Customers on behalf of Front-line staff

Banking services are vital in our communities and staff are working in challenging and difficult circumstances to keep these services going. Where branches remain open, strict precautions must be implemented to protect front-line staff and customers, and to reduce the spread of the virus. As a customer, you play a key role in this. Acting…

COVID-19 Guide for Frontline Bank Branch Workers

As front-line bank workers you continue to maintain vital services to communities and vulnerable customers under extraordinarily difficult circumstances. We acknowledge your dedication and are grateful to the work you continue to do.