Ulster Bank FAQ

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Ulster Bank

What happens if I have to self-isolate? Will I be paid my full salary?

Yes, if you need to self-isolate you will be paid your full pay. If you have no symptoms and can work from home, you should continue to so do so. If you have symptoms and/or can’t work from home, the Bank will continue to pay you in full as normal. The Bank has committed to this for six months (from 22 March 2020) and will continue to keep it under review as the situation develops globally.

I am pregnant what should I do?

Pregnant staff fall under the ‘vulnerable’ category as per the UK Government guidelines and all vulnerable colleagues should stay at home and discuss with their line manager if they’re able to continue working from home. If you cannot work from home, the Bank will continue to pay you in full, as normal. The normal maternity arrangements would apply from the time you were due to start your maternity leave.

I fall into the ‘at risk’ category or have been advised that I need to get the flu jab – what do I do?

If you are aged over 70, pregnant or if you would normally be advised by the ROI/UK health authorities to have the flu vaccine on medical grounds, you should stay at home and discuss with your line manager if you are able to continue working from home. If you cannot work from home, the Bank will continue to pay you in full, as normal. The Bank has committed to this for six months (from 22 March 2020) and will continue to keep it under review as the situation develops globally.

I rely on public transport to get to work – what should I do?

If you cannot get to work by an alternative means of transport, you should speak to you line manager about a flexible working arrangement such as working from home or at another Bank location if this is practical. You could also consider taking transport at non-peak times, again talk to your line manager about working hours. This may not be feasible for all, but it should be discussed and considered seriously by line managers.

I need to mind my children whose school/creche is now closed. Do I have to attend work? Will I receive pay if I can’t work for this reason?

You should speak to your line manager and inform them of your circumstances. The Bank has confirmed to us that, effective immediately, they will continue to pay you in full, as normal, if you need to take some time to look after your families, if you are unable to work from home, or if you find yourself ill in the coming months. The Bank will continue to keep it under review as the situation develops globally. If you are able to work from home, please do and if not, please consult with your line manager at all times.

I care for someone in the ‘at-risk’ categories, what do I do?

The Bank has stated that line managers should understand immediate caring needs and the longer-term caring approach, if required, and consider flexible working arrangements with you. They have stated that if you live with someone who is more susceptible and at risk of catching COVID-19, you should speak to your line manager and consider what adjustments, if any, may be appropriate to further support you for example with flexible working options e.g. homeworking or flexible hours; where this is practical.

My manager has not been supportive and has given advice contrary to the Banks and Public Health?

This is wrong and should not be happening. By following the advice of the Bank and of public health authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the state’s efforts to reduce the danger and spread of COVID-19. Please contact FSU directly if you are aware of this type of behaviour.

A colleague(s) in my location has recently returned home from a country where the advice is to self-isolate for 14 days, but they are still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk over your concerns with your line manager and raise the issue with FSU.

A colleague in my location is displaying symptoms of COVID-19 but is still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk over your concerns with your line manager and raise the issue with FSU.

Do I have to work from home if asked?

You should work from home if asked. This is being asked to minimise the risk of infection and spread of the virus.

If I do not have access to a private or secure device but I am being asked to work from home – what can I do?

You should only perform work in a way that is safe and secure – this will protect you and also the Bank. You should not be asked to send or receive work to or from a personal computer in order to work at home unless it has appropriate security software from the Bank. Talk to your line manager about getting appropriate equipment, software and access. If you have any concerns, contact FSU for further advice.

I’m concerned about hygiene and sanitation at work. What does my employer have to do?

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and regard for colleagues when using shared facilities in your workplace.

Some customers are not adhering to the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure the customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities.

What do I do if I need further help or support?

FSU is here to support you in Ulster Bank. Your Union is currently working to make sure that your health and welfare is prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected. If you need guidance or support, please don’t hesitate to contact us on: 1800 819 191 (from ROI) or 0800 358 0071 (from NI).