AIB FAQ

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AIB

Why has the Bank insisted on remaining open offering full service of products not essential to the community?

The Government has classified the Banks as an essential service and therefore must remain open. The service offering is constantly under review, at the current time resources are targeted at online and phone banking in the hope that this will reduce the number of customers attending branches

 

Why has the Bank not further reduced the operating hours in branches?

In normal circumstance CBOI rules require Banks to give customers 3 months notification of any changes to opening times. They have received permission to reduce hours of operation in those branches operating extended opening hours. At this time reduction in operating hours may have impacts in terms of social distancing however they are keeping this under review as footfall reduces across the network.

I work in a non-essential back/head office role why do I still have to attend work?

The guidelines state that where possible those that can work from home should work from home. Unfortunately given the scale of the crisis it is not possible for all members to be given the resources and materials to have remote access. So in the absence of remote access, the staff members are required to attend at work. No role in the Bank could be described as non-essential at this time. The Bank is inundated with customer queries and concerns. Staff are redeployed across the business to meet peak demands in other areas of the business.

What happens if I have to self-isolate? Will I be paid my full salary?

Yes, if you need to self-isolate you will be paid your full pay. If you have no symptoms and can work from home, you should continue to so do so. If you have symptoms and/or can’t work from home, the Bank will continue to pay you in full as normal. The Bank has committed to this up to the end of April 2020. The Union and Bank will continue to keep it under review as the situation develops nationally and globally.

I am pregnant what should I do?

Pregnant staff fall under the ‘vulnerable’ category as per the UK Government guidelines and all vulnerable colleagues should discuss with their line manager if they’re able to work from home. Vulnerable colleagues should also seek medical advice on attendance at work and its implications on your health. If you cannot work from home, the Bank will continue to pay you in full, as normal. The normal maternity arrangements would apply from the time you were due to start your maternity leave.

I fall into the ‘at risk’ category or have been advised that I need to get the flu jab – what do I do?

If you are aged over 70, pregnant or if you would normally be advised by the ROI/UK health authorities to have the flu vaccine on medical grounds, you should stay at home and discuss with your line manager if you are able to continue working from home. Vulnerable colleagues should also seek medical advice on attendance at work and its implications on your health. If you cannot work from home, the Bank will continue to pay you in full, as normal. The Bank has committed to this up to the end of April 2020. The Union and Bank will continue to keep it under review as the situation develops nationally and globally.

I rely on public transport to get to work – what should I do?

If you cannot get to work by an alternative means of transport, you should speak to you line manager about a flexible working arrangement such as working from home or at another Bank location if this is practical. You could also consider taking transport at non-peak times, again talk to your line manager about working hours. This may not be feasible for all, but it should be discussed and considered seriously by line managers. Taxis may also be an option, and this again must be agreed locally with line management.

I am aware that in certain areas of the Bank some employees are receiving paid, tea and coffee.

Discretion is being provided locally to managers to implement the option that fits best for their individual situations. We have raised this with management to ensure that all our members are benefiting from this approach.

I need to mind my children whose school/creche is now closed. Do I have to attend work? Will I receive pay if I can’t work for this reason?

You should speak to your line manager and inform them of your circumstances. The Bank has confirmed to us that, effective immediately, they will continue to pay you in full, as normal, if you need to take some time to look after your families, if you are unable to work from home, or if you find yourself ill in the coming months. The Bank will continue to keep it under review as the situation develops nationally and globally. If you are able to work from home, please do and if not, please consult with your line manager at all times. UK members may have the opportunity to have their children attend their local school in line with front line staff. This would need to be checked locally for availability.

I care for someone in the ‘at-risk’ categories, what do I do?

The Bank has stated that line managers should understand immediate caring needs and the longer-term caring approach, if required, and consider flexible working arrangements with you. They have stated that if you live with someone who is more susceptible and at risk of catching COVID-19, you should speak to your line manager and consider what adjustments, if any, may be appropriate to further support you for example with flexible working options e.g. homeworking or flexible hours; where this is practical.

My manager has not been supportive and has given advice contrary to the Banks and Public Health?

This is wrong and should not be happening. By following the advice of the Bank and of public health authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the state’s efforts to reduce the danger and spread of COVID-19. Please contact FSU directly if you are aware of this type of behaviour.

A colleague(s) in my location has recently returned home from a country where the advice is to self-isolate for 14 days, but they are still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk with your line manager to have your concerns heard and if they are not addressed to your satisfaction then raise the issue with FSU.

A colleague in my location is displaying symptoms of COVID-19 but is still coming to work. What should I do?

Any staff member who is in this category should follow the health service guidance and the Personal Safety Guidelines document issued by the Bank. If you know this is happening in your location, please talk to your line manager about your concerns and if local management fail to act on them then you should raise the issue with FSU.

Do I have to work from home if asked?

You should work from home if asked. This is being asked to minimise the risk of infection and spread of the virus.

I’m concerned about hygiene and sanitation at work. What does my employer have to do?

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and regard for colleagues when using shared facilities in your workplace.

Some customers are not adhering to the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure that customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities.

What do I do if I need further help or support?

FSU is here to support you in AIB Group. Your Union is currently working to make sure that your health and welfare is prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected. If you need guidance or support, please don’t hesitate to contact us on:  1800 819 191 (from ROI) or 0800 358 0071 (from NI/GB).