FAQS

No results found.

AIB

Why has the Bank insisted on remaining open offering full service of products not essential to the community?

The Government has classified the Banks as an essential service and therefore must remain open. The service offering is constantly under review, at the current time resources are targeted at online and phone banking in the hope that this will reduce the number of customers attending branches

 

Why has the Bank not further reduced the operating hours in branches?

In normal circumstance CBOI rules require Banks to give customers 3 months notification of any changes to opening times. They have received permission to reduce hours of operation in those branches operating extended opening hours. At this time reduction in operating hours may have impacts in terms of social distancing however they are keeping this under review as footfall reduces across the network.

I work in a non-essential back/head office role why do I still have to attend work?

The guidelines state that where possible those that can work from home should work from home. Unfortunately given the scale of the crisis it is not possible for all members to be given the resources and materials to have remote access. So in the absence of remote access, the staff members are required to attend at work. No role in the Bank could be described as non-essential at this time. The Bank is inundated with customer queries and concerns. Staff are redeployed across the business to meet peak demands in other areas of the business.

What happens if I have to self-isolate? Will I be paid my full salary?

Yes, if you need to self-isolate you will be paid your full pay. If you have no symptoms and can work from home, you should continue to so do so. If you have symptoms and/or can’t work from home, the Bank will continue to pay you in full as normal. The Bank has committed to this up to the end of April 2020. The Union and Bank will continue to keep it under review as the situation develops nationally and globally.

I am pregnant what should I do?

Pregnant staff fall under the ‘vulnerable’ category as per the UK Government guidelines and all vulnerable colleagues should discuss with their line manager if they’re able to work from home. Vulnerable colleagues should also seek medical advice on attendance at work and its implications on your health. If you cannot work from home, the Bank will continue to pay you in full, as normal. The normal maternity arrangements would apply from the time you were due to start your maternity leave.

I fall into the ‘at risk’ category or have been advised that I need to get the flu jab – what do I do?

If you are aged over 70, pregnant or if you would normally be advised by the ROI/UK health authorities to have the flu vaccine on medical grounds, you should stay at home and discuss with your line manager if you are able to continue working from home. Vulnerable colleagues should also seek medical advice on attendance at work and its implications on your health. If you cannot work from home, the Bank will continue to pay you in full, as normal. The Bank has committed to this up to the end of April 2020. The Union and Bank will continue to keep it under review as the situation develops nationally and globally.

I rely on public transport to get to work – what should I do?

If you cannot get to work by an alternative means of transport, you should speak to you line manager about a flexible working arrangement such as working from home or at another Bank location if this is practical. You could also consider taking transport at non-peak times, again talk to your line manager about working hours. This may not be feasible for all, but it should be discussed and considered seriously by line managers. Taxis may also be an option, and this again must be agreed locally with line management.

I am aware that in certain areas of the Bank some employees are receiving paid, tea and coffee.

Discretion is being provided locally to managers to implement the option that fits best for their individual situations. We have raised this with management to ensure that all our members are benefiting from this approach.

I need to mind my children whose school/creche is now closed. Do I have to attend work? Will I receive pay if I can’t work for this reason?

You should speak to your line manager and inform them of your circumstances. The Bank has confirmed to us that, effective immediately, they will continue to pay you in full, as normal, if you need to take some time to look after your families, if you are unable to work from home, or if you find yourself ill in the coming months. The Bank will continue to keep it under review as the situation develops nationally and globally. If you are able to work from home, please do and if not, please consult with your line manager at all times. UK members may have the opportunity to have their children attend their local school in line with front line staff. This would need to be checked locally for availability.

I care for someone in the ‘at-risk’ categories, what do I do?

The Bank has stated that line managers should understand immediate caring needs and the longer-term caring approach, if required, and consider flexible working arrangements with you. They have stated that if you live with someone who is more susceptible and at risk of catching COVID-19, you should speak to your line manager and consider what adjustments, if any, may be appropriate to further support you for example with flexible working options e.g. homeworking or flexible hours; where this is practical.

My manager has not been supportive and has given advice contrary to the Banks and Public Health?

This is wrong and should not be happening. By following the advice of the Bank and of public health authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the state’s efforts to reduce the danger and spread of COVID-19. Please contact FSU directly if you are aware of this type of behaviour.

A colleague(s) in my location has recently returned home from a country where the advice is to self-isolate for 14 days, but they are still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk with your line manager to have your concerns heard and if they are not addressed to your satisfaction then raise the issue with FSU.

A colleague in my location is displaying symptoms of COVID-19 but is still coming to work. What should I do?

Any staff member who is in this category should follow the health service guidance and the Personal Safety Guidelines document issued by the Bank. If you know this is happening in your location, please talk to your line manager about your concerns and if local management fail to act on them then you should raise the issue with FSU.

Do I have to work from home if asked?

You should work from home if asked. This is being asked to minimise the risk of infection and spread of the virus.

I’m concerned about hygiene and sanitation at work. What does my employer have to do?

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and regard for colleagues when using shared facilities in your workplace.

Some customers are not adhering to the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure that customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities.

What do I do if I need further help or support?

FSU is here to support you in AIB Group. Your Union is currently working to make sure that your health and welfare is prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected. If you need guidance or support, please don’t hesitate to contact us on:  1800 819 191 (from ROI) or 0800 358 0071 (from NI/GB).

BOI

Continuity of Pay

 FSU have secured assurances of continuity of pay for all employees of BOI Group.

Self Isolation

YES, if you self-isolate you will be paid your full pay. If you have no symptoms and can work from home you should continue to so do so. If you have symptoms and or can’t work from home BOI will continue to pay you in full as normal.

Ill Health

YES, if you are ill you will be paid your full pay. You should not be expected to work from home in these circumstances.

Underlying Health Condition (including Pregnancy)

Where you can work from home you should. If you are required to self-isolate as a result of your underlying health condition (including Pregnancy) you will be paid your full pay.

Normal maternity arrangements apply from the time you were due to start your maternity leave.

Childcare Challenges

Where members have childcare challenges the expectation is that you will do everything you can in your home circumstance to share childcare responsibility with your partner however if you must stay at home you will be paid in full and this is NOT Annual Leave. You need to discuss your circumstance with your line manager however if leave is required you will continue to be paid.

Vulnerable family member in my household, what do I do?

You need to discuss your circumstance with your line manager so that they understand the immediate caring needs and if required consider flexible working arrangements with you e.g. working from home or flexible hours; where this is practical. Where leave is absolutely necessary and it is agreed with BOI members will be paid in full.

Health & Safety

Social distancing is important to help slow the spread of coronavirus. It does this by minimising contact between potentially infected individuals and healthy individuals. FSU promotes a zero tolerance approach to any breaches of this vital emergency measure. Breaches must be reported to your line manager and you should raised the issue with FSU. 

Things you can do.
  •   reduce physical interactions with colleagues
  •   avoid crowded places, especially indoors (this includes meeting rooms)
  •   work from home unless it is essential that you go to your workplace
  •   wash your hands with soap and water often – do this for at least 20 seconds
  •   cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  •   put used tissues in the bin immediately and wash your hands afterwards
Help slow the spread of coronavirus

Help slow the spread of coronavirus

Concerned about hygiene and sanitation at work.

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and regard for colleagues when using shared facilities in your workplace. We all have a responsibility to take all precautions necessary to stem the spread of this virus.

Customers not adhering or the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers.

WE call on all customers to abide by social distancing and consider whether their journey into the bank is really necessary.

If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager who should ensure the customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities. 

PPE

Where they are provided members, who wish to use PPE i.e. gloves, particularly for those handling cash please continue to do so but be mindful of the following current advice.

Face masks

Sick people will be advised by their doctor when to use a mask. Healthcare workers need masks and other personal protective equipment to protect them from infection during their work.

 Public Transport

If you cannot get to work by an alternative means of transport, you should speak to you line manager about a flexible working arrangement such as working from home or at another Bank location if this is practical. You could also consider taking transport at non-peak times, again talk to your line manager about working hours. This may not be feasible for all but it should be discussed and considered seriously by line managers.

Local or Manager advice which contradicts BOI Agreements and Public Health Guidelines?

This is wrong and should not be happening. By following the advice of the bank and of public health authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the state’s efforts to reduce the danger and spread of COVID19. Please contact FSU directly if you are aware of this type of behaviour.

A Colleague(s) in my location has recently returned home from a country where the advice is to self-isolate for 14 days but they are still coming to work. What should I do?

Anyone who is in this category must follow the guidance. If you know this is happening in your location, please talk over your concerns with your Line Manager and raise the issue with FSU.

A colleague in my location is displaying symptoms of COVID19 but is still coming to work. What should I do?

Anyone who is in this category must follow the guidance. If you know this is happening in your location, please talk over your concerns with your Line Manager and raise the issue with FSU.

Do I have to work from home?

If you can, you should work from home for the period of this national emergency. There is a government directive to combat the spread of the virus. Measures such as working from home are designed to protect you, your family, your colleagues and society in general.

Redundancy

Our primary goal is the protection of our members jobs. Save for those that are already contractually agreed we have asked BOI to cease all redundancies during these uncertain times.

To date, redundancies have been managed on a Voluntary basis only. This has been done under the terms of the Change Management Agreement. FSU have secured BOI management recommitment to those terms. No member currently faces the threat of compulsory redundancy.

What do I do if I need further help or support?

FSU is here to support our members in BOI. Your union is currently working to make sure that your health and welfare is prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected.

Danske Bank

What support has Danske Bank announced?

The Bank is introducing two positive supports for staff required to work in Danske premises/locations/branches during the ‘Stay at Home’ period. In order to minimise public transport, the Bank will provide a £5 travel payment for staff travelling to Bank premises for work (more details provided in the Bank’s communications). The Bank has also taken the significant step to introduce a monthly £300 payment for all staff working in Bank premises during the ‘Stay at Home’ period recognising the additional strains this creates (again details in the Bank’s communications).

What happens if I have to self-isolate? Will I be paid my full salary?

Yes, if you need to self-isolate because you have symptoms and you are not able to work, you will be paid in accordance with the Sick Pay arrangements, but where absence management triggers won’t happen. If a member of your household becomes symptomatic and you find yourself having to isolate with them at home your manager will determine if they are able to make appropriate arrangements for you to work from home for the 14 days period of self-isolation. The Bank will provide you with the kit to enable home working if you do not have it already. However, if this is not possible, you will be placed on Special Absence and will be paid your normal salary for the period.

I am pregnant what should I do?

Pregnant staff should not attend Bank locations. Pregnant staff fall under the ‘vulnerable’ category as per the UK Government guidelines and all colleagues who are vulnerable as defined by the guidelines should discuss with their line manager if they’re able to work from home. The Bank has, to date, been able to accommodate vulnerable colleagues. However, if it is not possible for the Bank to make arrangements for you to continue to work you will continue to be paid as normal. The normal maternity arrangements would apply from the time you were due to start your maternity leave.

I believe that I would be classified as ‘vulnerable’ – what do I do?

The Bank has asked all staff who believe that they fall into this category (as defined by UK Government guidelines) to make them aware of your situation and have put in place measures to enable all staff to work from home. If you believe you should be classified as ‘vulnerable’ (in line with guidelines) and have not already done so, please speak to your line manager who will advise you what you need to do to register this with the Bank. You will continue to be paid.

I rely on public transport to get to work – what should I do?

The Bank has stated that they want all key workers to travel in the safest possible way, by car rather than public transport.  If it is not possible for you to drive to work and rely on public transport, please discuss alternatives with your line manager.

I need to mind my children whose school/creche is now closed. Do I have to attend work? Will I receive pay if I can’t work for this reason?

The bank will expect you to attend work. They have asked staff to consider in the first instance how both parents will make it work. They will in some areas, be able to facilitate working from home where employees are equipped to do so. And we are asking for this to be made as widely available as possible. Additional training via Skype is available for staff to have a role in work whilst at home. If this is not possible, they are asking staff to consider any annual leave they have remaining or temporarily reducing contractual hours and that you should discuss this with your line manager and HR.

I care for someone in the ‘at-risk’ categories, what do I do?

If you live with someone who is more susceptible and at risk of catching COVID-19, you should speak to your line manager and consider what adjustments, if any, may be appropriate to further support you, for example with flexible working options e.g. homeworking or flexible hours; where this is practical.

My manager has not been supportive and has given advice contrary to the Banks and Public Health?

This is wrong and should not be happening. By following the advice of the Bank and of Public Health Authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the Government’s efforts to reduce the danger and spread of COVID-19. If you are aware of this type of behaviour you should in the first instance contact HR and also contact FSU directly.

A colleague in my location is displaying symptoms of COVID-19 but is still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk over your concerns with your line manager or contact HR and raise the issue with FSU.

Do I have to work from home if asked?

You should work from home if asked. This is being asked to minimise the risk of infection and spread of the virus and also supports other colleagues.

I’m concerned about hygiene and sanitation at work. What does my employer have to do?

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and have regard for colleagues when using shared facilities in your workplace.

Some customers are not adhering or the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure that customers behave appropriately. If there are serious incidents, after discussing with your manager please contact your Area Manager. You may contact FSU as well and we will escalate to senior management.

I have leave booked in the next few months – can I cancel it?

Leave that has been agreed in the next few months cannot be cancelled. The Bank cannot allow staff to leave all their leave until the last 6 months of the leave year as there would not be the capacity to give everyone leave in that time. The Bank may, where there is a need to support your colleagues, ask you to cancel your leave.

What do I do if I need further help or support from FSU?

FSU is here to support you in Danske Bank. Your union is currently working to make sure that your health and welfare continues to be prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected. If you need guidance or support, please don’t hesitate to contact us on: 0800 358 0071 from Northern Ireland.

Ulster Bank

What happens if I have to self-isolate? Will I be paid my full salary?

Yes, if you need to self-isolate you will be paid your full pay. If you have no symptoms and can work from home, you should continue to so do so. If you have symptoms and/or can’t work from home, the Bank will continue to pay you in full as normal. The Bank has committed to this for six months (from 22 March 2020) and will continue to keep it under review as the situation develops globally.

I am pregnant what should I do?

Pregnant staff fall under the ‘vulnerable’ category as per the UK Government guidelines and all vulnerable colleagues should stay at home and discuss with their line manager if they’re able to continue working from home. If you cannot work from home, the Bank will continue to pay you in full, as normal. The normal maternity arrangements would apply from the time you were due to start your maternity leave.

I fall into the ‘at risk’ category or have been advised that I need to get the flu jab – what do I do?

If you are aged over 70, pregnant or if you would normally be advised by the ROI/UK health authorities to have the flu vaccine on medical grounds, you should stay at home and discuss with your line manager if you are able to continue working from home. If you cannot work from home, the Bank will continue to pay you in full, as normal. The Bank has committed to this for six months (from 22 March 2020) and will continue to keep it under review as the situation develops globally.

I rely on public transport to get to work – what should I do?

If you cannot get to work by an alternative means of transport, you should speak to you line manager about a flexible working arrangement such as working from home or at another Bank location if this is practical. You could also consider taking transport at non-peak times, again talk to your line manager about working hours. This may not be feasible for all, but it should be discussed and considered seriously by line managers.

I need to mind my children whose school/creche is now closed. Do I have to attend work? Will I receive pay if I can’t work for this reason?

You should speak to your line manager and inform them of your circumstances. The Bank has confirmed to us that, effective immediately, they will continue to pay you in full, as normal, if you need to take some time to look after your families, if you are unable to work from home, or if you find yourself ill in the coming months. The Bank will continue to keep it under review as the situation develops globally. If you are able to work from home, please do and if not, please consult with your line manager at all times.

I care for someone in the ‘at-risk’ categories, what do I do?

The Bank has stated that line managers should understand immediate caring needs and the longer-term caring approach, if required, and consider flexible working arrangements with you. They have stated that if you live with someone who is more susceptible and at risk of catching COVID-19, you should speak to your line manager and consider what adjustments, if any, may be appropriate to further support you for example with flexible working options e.g. homeworking or flexible hours; where this is practical.

My manager has not been supportive and has given advice contrary to the Banks and Public Health?

This is wrong and should not be happening. By following the advice of the Bank and of public health authorities you are protecting not only yourself, but your family, work colleagues, and society in general. This is part of the state’s efforts to reduce the danger and spread of COVID-19. Please contact FSU directly if you are aware of this type of behaviour.

A colleague(s) in my location has recently returned home from a country where the advice is to self-isolate for 14 days, but they are still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk over your concerns with your line manager and raise the issue with FSU.

A colleague in my location is displaying symptoms of COVID-19 but is still coming to work. What should I do?

Any staff member who is in this category should follow the guidance. If you know this is happening in your location, please talk over your concerns with your line manager and raise the issue with FSU.

Do I have to work from home if asked?

You should work from home if asked. This is being asked to minimise the risk of infection and spread of the virus.

If I do not have access to a private or secure device but I am being asked to work from home – what can I do?

You should only perform work in a way that is safe and secure – this will protect you and also the Bank. You should not be asked to send or receive work to or from a personal computer in order to work at home unless it has appropriate security software from the Bank. Talk to your line manager about getting appropriate equipment, software and access. If you have any concerns, contact FSU for further advice.

I’m concerned about hygiene and sanitation at work. What does my employer have to do?

Please alert your line manager immediately if you have hygiene or health and safety concerns about facilities in your workplace. If these are not resolved immediately, you should contact FSU straight away and we will escalate these as a health and safety matter through the necessary channels. We would ask members too, to exercise care and regard for colleagues when using shared facilities in your workplace.

Some customers are not adhering to the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure the customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities.

What do I do if I need further help or support?

FSU is here to support you in Ulster Bank. Your Union is currently working to make sure that your health and welfare is prioritised by your employer for the duration of this pandemic. We will work with you to ensure that your employment and rights to health and safety are upheld and protected. If you need guidance or support, please don’t hesitate to contact us on: 1800 819 191 (from ROI) or 0800 358 0071 (from NI).