Some customers are not adhering to the public health guidance what can I do?

FSU has issued a public notice to customers that has been shared widely on social media. The Group has also issued their own notice to advise customers. We call on customers to abide by social distancing and consider whether their journey into the Bank is really necessary. If customers are not behaving appropriately, please call out the public health guidance to them clearly and professionally. Alert your line manager. Branch managers should ensure the customers behave appropriately. If there are serious incidents, please contact FSU and we will escalate to senior management and regulatory authorities.