Survey results

40% of call centre and department workers report hot desking still in practice

40% of call centre and department staff have said that hot-desking continues to be practiced. A fifth of these say that they do not have sufficient breaks to wash their hands, while two-thirds say that intensity of their work has “increased or significantly increase.

Survey finds 88% of bank branch workers concerned about cutomer-facing work

FSU Covid-19 survey results show an alarming level of concern among bank branch workers 88.4% of branch workers are concerned about working in a customer facing role 39% of bank branch workers reported that face to face meetings are still taking place 22% report that customer entry is not being staggered FSU members across banking…

Read: Irish Times article on FSU Covid-19 Survey

Hot-desking continues at bank call centres, workers say Some 40 per cent of call centre and department staff in Irish banks have said that hot-desking continues to be practiced by their employers, even as most in the industry are working from home amid the Covid-19 crisis, according to a union survey.

Survey results show significant challenges of home working

FSU Covid-19 survey results show significant challenges of home working. 56% of all respondents have seen an increase in work intensity. 66% of all respondents report an increase in work-related stress 44% report pressure to answer calls and emails outside of work hours FSU members across banking and finance are working hard to ensure that…